Contact Us
This page tells you how to reach the editorial team at Top Online Casnios, what we can realistically help with, and where to go instead when your issue sits with a casino, a regulator or a support organization. We publish research-based reviews of US online casinos — we are not an operator, so we cannot access your account, release a withdrawal or award a bonus.
How to reach the editorial team
Email is the only channel we run: [email protected]. Put the topic in the subject line — the casino name, the page you were reading, or the term you want explained — and we can route it faster. We read everything and aim to reply to genuine reader questions, though we cannot promise a response to every message.
Useful things to include:
- The page on havingthreekids.com you are writing about, and the date you read it.
- The state you are playing from, since legal availability differs state by state.
- For a factual correction: the claim you think is wrong and, where possible, the source that shows it.
- For a terms question: the exact wording from the operator's bonus terms or payments page.
Never send us passwords, full card numbers, Social Security numbers or photos of ID documents. A legitimate publisher has no reason to ask for any of that, and neither do we.
What we can help with — and what we can't
| We can | We can't |
|---|---|
| Explain how wagering requirements, maximum bonus bets, bonus expiry dates and cashout limits work | Change, extend or reinstate a bonus at any casino |
| Correct an error on one of our pages | Access, unlock or close your casino account |
| Point you to the right regulator or complaints route | Force a payout, overturn a KYC decision or settle a withdrawal dispute |
| Explain KYC and source-of-funds checks in plain terms | Tell you whether a specific game will pay, or predict any outcome |
| Take partnership and advertising enquiries | Sell placements in our rankings |
How our commercial relationships work
Some links on this site are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That arrangement does not buy a position in our lists, and it does not soften a write-up. If you think a page reads as though it did, say so in an email — that is exactly the kind of message we want.
Advertising and partnership enquiries
Operators, affiliate managers and software providers can use the same address. Please state the brand, the states where it holds authorization, and the terms attached to any offer you want listed. We verify licensing and state availability before a brand appears, and we decline anything we cannot verify.
Where to send a casino complaint instead
If money is involved, contacting us is the slow route. Complaints are resolved by the operator and its regulator, in this order:
- The casino's own support. Use live chat or the support email inside your account. Ask for a ticket reference and keep it.
- Escalate in writing. Most operators publish a formal complaints procedure with a response window. Put your complaint in one email with dates, amounts in US dollars, screenshots and the ticket reference.
- The state regulator. In states that license online casino play, the gaming control board or division of gaming enforcement accepts patron disputes and publishes the form and deadline on its own website. Find the regulator for the state your account is registered in, not the state the company is headquartered in.
- Your payment provider. For a charge you did not authorize, your bank or card issuer has its own dispute process with its own time limits.
Send us a copy if you like. We can't arbitrate, but a pattern of similar reports informs how we review a brand.
Questions we get most often about the brands we list
Before you email, it may be quicker to read the review. Three examples of the kind of detail readers most often write in about, drawn from the offers we currently list:
Raging Bull — our top-rated listing, and the fine print behind a large headline number
Raging Bull sits first because it pairs a heavily promoted match with a free spins component, and because its terms are laid out in enough detail for us to explain them. The advertised offer is 410% up to $10,000 plus 50 free spins. Readers usually contact us for the same reason: a percentage that size is a cap on what can be matched, not a sum anyone is handed. To reach the top of a match band you would need a deposit large enough to justify it, and the spins normally attach to named slots. The limitation we tell readers about plainly is that high-percentage match bonuses of this shape typically carry heavy playthrough and a maximum bet per spin while the bonus is live — breach the bet cap and the balance can be voided. Read the promotion page before depositing, and check that play is permitted from your state.
Magician Bet — the no-wagering angle, and why it still has conditions
Magician Bet is on the list for a different reason: its headline is 101% No Wagering. No-wagering offers answer the single biggest complaint we receive — playthrough that makes a bonus impossible to convert. If there is genuinely no rollover, the value is far easier to understand than a 400% match. The limitation is that "no wagering" describes the wagering term only. Minimum deposit, maximum win caps, game exclusions, expiry and withdrawal minimums can all still apply, and a smaller match percentage means a smaller bonus in dollars. Compare the cap on what you can withdraw, not the percentage.
Slots of Vegas — a spins offer tied to one specific game
Slots of Vegas earns its place for readers chasing free spins rather than a cash match: 375% bonus plus 50 free spins on Cash Chaser. Tying spins to a named title is the clearest version of this offer type — you know exactly where they are usable and at what stake. It is also the limitation. Spins locked to one slot give you no choice of volatility or RTP, any winnings from them usually convert into bonus funds subject to playthrough, and they expire on a short clock. If you don't like that game, the spins are worth little to you.
The rest of the list at a glance
| Brand | Advertised offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.7 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.0 |
| Slots and Casino | 500% up to $2,500 x3 | 9.0 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.8 |
Ratings are our own editorial scores based on published terms, transparency and game range. They are not customer-review averages, and they are not a prediction of how any account will go. Offers change without notice; the operator's own page is always the final word, and figures here were checked on Sep 27, 2026.
Money questions we answer by email
Costs and timings are the single biggest source of reader mail, so here is the shape of what we can explain.
- Minimum deposits. Most real-money sites set a floor per method, and the minimum to qualify for a welcome bonus is often higher than the minimum to fund an account. Check both numbers.
- Paying in. Debit cards are the most widely accepted method for US players; credit card deposits are refused by some issuers and can be treated as a cash advance with its own fee and interest. ACH bank transfer and online banking are common, wire transfers are slower and sometimes carry a bank fee, and e-wallet support varies — PayPal is available at some state-licensed operators and not at others, so verify it on the cashier page rather than assuming.
- Getting paid out. Withdrawal times depend on the method and on whether verification is complete. E-wallets are usually quickest, ACH and bank transfer take longer, and check by mail is the slowest option where it exists. Most sites set a minimum withdrawal amount and a per-day, per-week or per-month withdrawal limit, and some apply a fee after a set number of free cashouts per month.
- Verification. KYC identity checks are standard and required by law in regulated states: photo ID, proof of address and sometimes proof that the payment method is yours. Larger or unusual activity can trigger source-of-funds checks. Completing verification before your first cashout is the simplest way to avoid a delayed withdrawal.
- Sweepstakes-style brands. Some listings above quote SC rather than dollars. Those run on a promotional-currency model with its own redemption rules and minimums, which work differently from a cash casino. Read the redemption terms first.
Write in with the method and the brand and we will explain the mechanics. We cannot see your balance, so we cannot tell you where a specific payment is.
Game questions, in the categories that actually matter
Readers ask us to translate lobby jargon. In short: slots dominate most lobbies and differ by RTP and volatility, with progressive jackpot titles paying rarely and usually at a lower base RTP. Table games — blackjack, roulette, baccarat — have narrower rule variations that change the house edge, and often count little or nothing toward wagering requirements. Live dealer rooms stream a real table in real time, with higher table minimums and the same restricted status in most bonus terms. Outcomes in digital games come from a random number generator tested by an independent lab in regulated markets. We will happily explain how RTP is measured over the long run, and why it says nothing about a single session. We won't tell you a game is due.
Almost every brand above runs the same lobby on mobile browsers, with native apps in some states. If an app is a deal-breaker for you, check availability for your state before registering.
The other products these operators run
Several of the brands on this site are not casino-only. BetUS, for instance, is known first as a sportsbook, and sports betting sits under different rules: different state licensing, odds instead of RTP, and separate bonus terms where rollover is usually counted at a minimum odds threshold. Others add poker rooms, bingo or daily promotions around specific game releases. A welcome bonus claimed in one product is rarely usable in another, and wallets are sometimes separate. If you are asking us about a promotion, tell us which product it came from.
Legal standing, eligibility and who this site is for
Top Online Casnios is an independent publisher, not a gambling operator and not a regulator. We hold no gaming license and take no bets.
You must be at least 21 years old to gamble online in most US jurisdictions, and legal availability is decided at state level, not federally. Federal law shapes the framework around payments and interstate activity; individual states decide whether online casino play is permitted, license the operators and handle patron complaints. A site accepting registrations from your state is not the same as a site authorized to serve your state — always confirm the license on the regulator's own list. Operators must also verify identity and age, and must offer tools such as deposit and loss limits, session reminders and self-exclusion.
If gambling has stopped being entertainment, free and confidential help is available in the US through the National Council on Problem Gambling helpline on 1-800-522-4700, by text or online chat. State self-exclusion programs and third-party blocking software are also worth knowing about — our responsible gambling guide covers the tools and how to use them. You can also read who we are and how we research, and the terms that govern use of this site. Readers in the UK who arrived here by mistake will find our UK-focused casino coverage more relevant.
What happens after you email
- We confirm receipt where a reply is needed.
- Corrections are checked against the operator's published terms and the relevant regulator before anything on the page changes.
- If we update a page, we change the date stamp so you can see when it was last verified.
- If your issue belongs with a casino or a regulator, we say so and point you at the right route rather than leaving you waiting.
Nothing on this site is financial advice, and no casino can be described as completely safe. Gamble only with money you can afford to lose. If you want a second read on a bonus term before you deposit, send it over — that is a better use of an email than a complaint after the fact.